73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
P: (02) 8252 5319


22 Guild Street, NW8 2UP,

Contact Person: Matilda O Dunn
P: 070 8652 7276


Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
P: 030 62 91 92

William Darkwah

William Darkwah - Image

William Darkwah


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Accomplished, astute, and technically inclined professional, with impeccable business acumen and extensive experience in business development, operations management, sales, and client relations.

William Darkwah is results-oriented business strategist known for keen eye in developing and implementing highly effective programs. Succeed in establishing responsive teams that constantly deliver positive outcomes by aligning initiatives with business goals while driving efforts to improve service delivery.

Visionary manager; adept at formulating ideas and techniques as well as implementing growth tactics to ensure bottom-line results, profitability, and steady growth in corporate organizations.

William Darkwah is strategic leader; creative and insightful in planning and setting goals as well as in optimizing organizational efficiency, reducing cost, and surpassing business objectives.


Consultant at YNC Ltd

where he had the oversight responsibility of the entire operations, sales, marketing, and strategic initiatives as the Managing Director

Head of SME Sales at Vodafone Ghana.

– Tactical administration to Vodafone business solutions SME channel to accomplish the various targets.

Head of Business Operations at Vodafone Ghana.

– Development of a targeted model specifically designed for each segment of the VBS channel, such as Corporate and SME
– Efficiency in ensuring the delivery of consistent customer experience by developing retail outlets and call center
– Establishment and supervision of the Service Management Team, in charge of providing assistance to designated areas on issues at hand, which involved collaboration with the back office team to guarantee the delivery of excellent customer experience

Manager – Telecommunication Operations
Company NameVerizon Corporation USA

– Keen oversight to $500M installation cost of acquisition (COA) and $1B capital cost to connect program
-Development and implementation of key underlying component metrics for installa

Acting Director – Customer Support

Company NameVerizon Corporation USA

– Strategic leadership and guidance to a team of staff support professionals who identified key processes as well as implemented innovative initiatives to optimize call center performance
– Hands-on supervision to national broadband support organization, while redefining the process for front line agents that optimized service delivery by 14% annually and increased net promoter customer score by 15% during the first year of implementation




The University of Texas at Arlington The University of Texas at Arlington
Degree NameMaster’s Degree
Field Of StudyEngineering in Electrical Engineering
Dates attended or expected graduation


Georgia Institute of TechnologyGeorgia Institute of Technology

Degree NameBachelor’s Degree
Field Of StudyEngineering in Electrical Engineering
Dates attended or expected graduation


Wittenberg UniversityWittenberg University
Degree NameBachelor’s Degree
Field Of StudyPhysics
Dates attended or expected graduation

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